Privacy Policy

Last Updated: December 22nd, 2024.

At Dealdock, we are committed to ensuring the protection and privacy of your personal data. We are fully compliant with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This Privacy Policy outlines who we are, how we collect, use, share, and protect your personal data, and how you can exercise your rights regarding this data.
If you have any questions or concerns about our handling of your personal information, please reach out to us using the contact details at the end of this policy.
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1. General Information
‍Personal Data: This refers to any information relating to an identified or identifiable natural person, such as names, contact details, and other data that can be used to identify you directly or indirectly.
Processing: Processing is any operation performed on personal data, whether or not by automated means. This includes activities like collecting, recording, organizing, structuring, storing, adapting, retrieving, consulting, using, disclosing by transmission, disseminating, aligning or combining, restricting, erasing, or destroying data.
Our Role as a Data Processor: At Dealdock, we function as a data processor. This means we process personal data on behalf of our clients, who act as the data controllers. Our role involves handling personal data based on the instructions and objectives defined by our clients.
We process personal data to the extent required to deliver a functional and user-friendly online presence, including its contents and the services we offer.
Data collected from other sources is to be matched with the data provided by the customer, such as data from the internet and publicly available sources, including company websites and LinkedIn. Such data is connected to the data provided by the customers, stored, and provided in output and reports to the customers.
All processing of personal data will be in accordance with this Privacy Policy, and applicable privacy regulations, including local privacy laws and the General Data Protection Regulation (GDPR).


2. What Information We Collect
‍We collect personal information through four main methods:
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‍Information You Provide to Us
‍When you interact with us or use our services, you may provide us with the following information:
• Contact Details: Your name, email address, phone number, company name, and job title.
• Payment Information: Billing details, which are processed securely by our third-party payment providers.
• Investment Data: Confidential details related to your investment profiles, startups, and other investors.
• Communication Data: When you contact us, we collect information such as your name, company name, email address, physical address, phone number, and any other information you choose to provide.
• Other Submissions: We collect Personal Information from you when you submit web forms, join waitlists, participate in surveys, contests, promotions, sweepstakes, request customer support, or communicate with us.

‍Information We Collect Automatically
‍As you use our services, we automatically gather certain information, including:
• Technical Data: Information such as your IP address, browser type, operating system, and device specifications.
• Usage Data: Information about your usage of the Services, including actions taken, date and time, frequency, duration, quantity, quality, network connectivity, and performance information related to logins, clicks, messages, contacts, content shared, calls, use of video and screen sharing, meetings, cloud recording, and other feature usage information.

‍Information from Third Parties
‍We may receive information about you from external sources, such as:
• Authentication Services: If you use third-party authentication services (e.g., Google or Microsoft) to access our services, we may receive personal information from those services, including your name, email address, and profile picture.

‍User-Generated Information
‍When you use our services, we collect and retain information that you upload, provide, or create. This includes:
• Meeting Information: Details about meetings, such as the title, invitation content, participants, meeting link, date, time, and duration. We also collect information about activity recorded in the meeting, including third-party integrations and other participant details.
• Message Content: Information about messages, such as the sender and recipients, date, and time.
• Recordings: If you use features that enable recordings, we collect and store information you provide in connection with such use and the recordings themselves.


3. How We Use Your Information
• Delivering Our Services: We use your information to enable access and use of our services, ensuring the effective management, operation, maintenance, and enhancement of our offerings.
• Communication: We send transactional messages, respond to your inquiries, and provide support to enhance customer service.
• Marketing and Promotion: We may send you marketing communications, such as details about our products and services, new features, surveys, newsletters, special offers, promotions, contests, and upcoming events.
• To Process Payments: We handle payment transactions securely and efficiently to ensure smooth financial operations.
• To Comply with Legal Obligations: We process your data to meet legal and regulatory requirements.
• Security and Compliance: We use your information to investigate and prevent fraudulent activities, unauthorized access to our services, and other unlawful actions, ensuring compliance with legal obligations.
• Analytics: We monitor and analyze usage trends, user activities, and interactions to better understand how our services are used and improve them accordingly.


4. Legal Justifications for Processing
‍We process your information for the purposes described in this policy, based on the following legal bases:
• Consent: You have given clear consent for us to process your personal data for a specific purpose.
• Legitimate Interests: We process your information when we have a legitimate business or commercial reason to do so, provided that this interest is not overridden by your own rights and interests.
• Contractual Obligations: Processing is necessary for the performance of a contract we have with you or because you have asked us to take specific steps before entering into a contract.
• Legal Obligation: Processing is necessary to comply with a legal obligation to which we are subject.


5. Data Sharing and Disclosure
‍We share your information with third parties in the following circumstances:
• Service Providers: We work with select third-party providers to deliver and enhance our services. These providers assist with various functions, including hosting, application development, storage, authentication, transcription, and data processing. Specifically, we integrate with Google APIs (People, Calendar, Gmail, and Google Cloud) and Affinity for CRM functionalities, store data in MongoDB, use AWS for meeting data, and Firebase for authentication. Meeting recordings are shared with Gladia solely for transcription. Each provider processes data under strict data protection standards to ensure GDPR compliance and data security.
• Compliance and Protection: We may disclose personal information in response to lawful requests by public authorities or to meet national security or law enforcement requirements. This includes compliance with legal obligations, protection of our rights, property, or safety, and the protection of users and the public against harm.
• Business Transfers: In the event of a merger, acquisition, bankruptcy, or other business transaction, your information may be transferred to a successor organization. In such cases, we will notify you of the change and provide options regarding your data.
• With Your Consent: We may share your personal information with third parties when we have obtained your explicit consent to do so. This allows you to have control over who receives your information beyond the necessary operational and legal circumstances.


6. Data Security
‍We prioritize the security of your personal data and implement industry-standard measures to protect it. While no method of transmission over the internet or electronic storage is completely secure, we use commercially acceptable methods to safeguard your information. We have established procedures to prevent unauthorized access, loss, alteration, or disclosure of your data and limit access to those with a business need to know, under strict confidentiality obligations. In the event of a data breach, we will promptly address it and notify you and the relevant regulatory authorities as required by law. If you use a password for accessing our services, you are responsible for keeping it confidential. We regularly review our security measures and conduct risk assessments to ensure ongoing protection, and all our data processors are contractually obligated to maintain equivalent security standards.


7. Your Rights
‍You have several rights regarding your personal data:
• Access: You can request access to the personal data we hold about you, allowing you to verify its accuracy and lawfulness.
• Correction: You can request corrections to any inaccuracies or updates to incomplete personal data we hold.
• Erasure: You can request deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or if processing was unlawful.
• Object to Processing: You can object to the processing of your data based on legitimate interests, or if it is used for direct marketing. We will honor your objection unless we have compelling legitimate grounds.
• Restrict Processing: You can ask us to restrict the processing of your data in certain situations, such as if you contest its accuracy or if you need it for legal claims.
• Portability: For personal data that you have provided to us, which is essential for fulfilling a contract with us and processed automatically, you can request to receive it in a structured, commonly used, and machine-readable format. You may also ask us to transfer this data to another service provider.
• Withdraw Consent: If processing is based on your consent, you can withdraw it at any time. This will not affect the legality of processing based on consent before its withdrawal.

To exercise these rights, please contact us at omar.y.hedeya@gmail.com.

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8. Children’s Privacy
‍Our services are not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information.


9. International Data Transfers
‍We aim to process all personal data within the EEA, but sometimes data may be transferred or processed outside the EEA. In such cases, we ensure that transfers comply with GDPR Chapter V. This includes transferring data to countries with adequate protection as approved by the EU Commission or implementing safeguards like standard contractual clauses under GDPR Article 46 (2). For information on the specific safeguards and legal basis for such transfers, please contact us.


10. Data Retention
‍We retain your Personal Information only as long as necessary to fulfill the purposes outlined in this Policy or as required by law. Once it is no longer needed, we will securely delete it. Data may be kept longer if needed for legal or regulatory reasons, or to address potential disputes. We will promptly delete your data upon request, except where retention is legally required.


‍11. Cookies and Similar Technologies
‍We use cookies and similar technologies on our website to enhance your experience. These include:
• Strictly Necessary Cookies: Essential for site operation, enabling navigation, secure login, and basic functionalities.
• Functional Cookies: Remember your preferences and settings to provide a personalized experience.
• Analytical and Performance Cookies: Collect data on site usage to help us improve functionality and user experience.
• Marketing Cookies: Track your visits and interactions to deliver relevant ads tailored to your interests.
You can manage your cookie preferences through your browser settings.


12. Third-Party Links
‍Our website may contain links to third-party websites, plug-ins, and applications. Clicking on these links may allow third parties to collect or share data about you. We do not control these third-party sites and are not responsible for their privacy practices. When you leave our website, we recommend that you review the privacy policies of every site you visit.


13. Changes to This Privacy Policy
‍We may update this Privacy Policy occasionally. When we make changes, the updated policy will be available on this page, and we will indicate the date of the latest revision at the top of the document. Your continued use of our services after any changes to this policy will constitute your acceptance of the changes.


14. Contact Us
‍If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at:
Email: hello@dealdock.ai